Customer Survey

Customer Survey

We are constantly looking for ways to better serve our customers and we need your help. We have made many changes over the past two years and even more are planned. None of our efforts are relevant unless they meet the needs and objectives of our customers.

How can you help? We want your opinion of our performance. An understanding of your needs and perceptions is necessary if we are going to become a more valuable supplier to your organization.

The results of this survey will be a key element to the changes we make in the future.

Thank you for caring enough to help and for being a valued customer of PRINTSouth Corporation.

Best regards,

Mark H. Clabaugh

Vice President Sales and Marketing

Overall, how satisfied are you with PRINTSouth Corporation?

How likely would you be to reorder from PRINTSouth?

How likely would you be to recommend PRINTSouth Corporation?

Please indicate the performance of PRINTSouth Corporation on each of the following items compared to other vendors you have used.

Dependability

Quick production turnaround when needed:

Attention to details:

Is a reliable supplier:

Offers timely accurate pricing:

Product quality as specified:

Overall integrity of company:

Performance

Responsiveness of customer service staff to your needs:

Competence of customer service staff:

Telephone courtesy and efficiency:

Quick, effective complaint resolution:

Absence of hassles or surprises:

A good source of technical assistance:

On time delivery:

Invoicing

Timeliness of invoice receipt:

Billing paperwork is easy to understand:

Accuracy of invoices:

Discrepancies are resolved quickly and permanently:

Primary PRINTSouth Contact

Contact responds in a timely manner:

Contact values your relationship:

Your primary PRINTSouth contact is:

Contact Name:

Considering your previous experience with PRINTSouth Corporation, how would you rate our current performance?

Please indicate the importance of the following products and services being offered by your vendors.

Deferred billing (bill as ship)
Free composition
Jumbo roll Products
Low prices
Credit card mailers
Quick delivery
Web site

Please indicate your level of agreement with the following statements.

PRINTSouth Corporation...

     enables me to provide a dependable product to my customers.


     provides excellent value for the price.

has very high product quality standards.

is concerned about meeting my needs.

is a responsive and dependable supplier.

is a professional, well run company.

responds to my needs in a timely manner.

Over the past year, have you experienced any problems with PRINTSouth?

Yes No (proceed to next question)

Please describe the nature of the problem:

Was the problem resolved to your satisfaction?

Yes No

Was the problem resolved in a timely manner?

Yes No

Is there anything you particularly Like about doing business with PRINTSouth?

No Yes , please describe:

Is there anything you particularly Dislike about doing business with PRINTSouth?

No Yes, please describe:

Describe one memorable experience, positive or negative, you've had with PRINTSouth Corporation in the past year.

Are there any other products or services you would like PRINTSouth to provide?

The following information is optional:

Name:
Company Name:
E-mail Address:

Thank you for completing the survey! Hit the Submit button to finish.

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