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Customer Personal
Information Privacy Policy (Effective Date: October 20,
2009) At PRINTSouth your privacy is
as important to us as it is to you. Our Customer Personal Information Privacy
Policy defines how PRINTSouth protects your privacy. This Privacy Policy describes:
• Why we collect personal
information • What personal information we
collect and when it is collected • How your information is used
and protected • When and with whom your
information is shared • What to do if you feel your
personal information has been compromised This Privacy Policy applies to
all of the services and websites offered by PRINTSouth. PRINTSouth offers many
different websites for many different business purposes. As this Privacy Policy
applies to all of our websites,
they are collectively referred to as Website
throughout this policy. The Website is also governed by its Terms of Use.
If any of the terms of this Privacy Policy directly conflict with the Terms of
Use, the terms of this Privacy Policy will apply. If you have any questions about
this Privacy Policy, please feel free to contact us through our Website or
write to us at: info@printsouth.com OR Privacy and Compliance, PRINTSouth, 4205 S 96th
Street, Omaha, NE 68127, USA. Information We Collect This Privacy Policy applies to Personal
Information, which is information that PRINTSouth collects from you as a
customer that specifically identifies you as an individual. This information is
collected to provide you with the products and services you have requested as
well as to provide a pleasant shopping experience now and to improve the shopping
experience in the future. While we limit the information
we collect, we do collect Personal Information when you: • Place an order from our
catalogs or on our Website • Create an account on our
Website • Make a purchase at one of our
retail stores • Return an item, make an
exchange or submit a rebate • Inquire about our products or
services or contact customer service • Request a catalog • Receive a gift package • Sign up for PRINTSouth email
updates or other promotional materials • Enter a contest or
sweepstakes • Are referred to us through a
marketing promotion • Participate in a marketing
survey, promotion or event • Apply for a PRINTSouth credit
card account In order to provide our full
range of services, we may collect Personal Information including: • Name • Address • Telephone number • Fax number • Email address • Transaction information • Credit card, debit card, or
checking account information • Driver’s license number (in
conjunction with merchandise returns) • Age (in conjunction with
promotions and for credit card applications) • Social Security number (in
conjunction with credit applications only) • Employment history (in
conjunction with credit applications only) In order to provide you with a
better shopping experience and to improve the quality of our services, we may
combine the information you submit under your account with other information
that we may receive from you, from third parties, or with other public
demographic information. We maintain this information, along with a record of
your purchases, in a restricted database. There are some services
provided by PRINTSouth that require us to become temporary custodians of your
equipment that may contain your Personal Information. These services typically
involve a personal computer. PRINTSouth does not retain information from these
devices once the requested services are complete. Also, our Website is not
directed at collecting Personal Information from children and we do not
actively collect Personal Information from children under the age of 13. How We Use the Information
We Collect At PRINTSouth, we always want
to provide you with the easiest and best possible shopping experience from the
time you begin looking for products and services through the delivery of your
requested items. The information that we collect lets us meet this goal by
allowing us to: •
Customize your shopping experience •
Confirm, process and track your orders • Provide the products and
services you request • Contact you with questions or
status updates regarding an order • Deliver merchandise and
services that you purchase online • Fulfill gift card orders • Respond to your customer
service inquiries or requests • Identify your product and
service preferences • Communicate great values and
featured items to you • Send you catalogs or
promotional offers we believe will be of interest to you • Send you PRINTSouth email
updates • Improve our merchandise
selection, Website, retail experience and customer service • Provide information
concerning product recalls or products you have purchased • Prevent or mitigate fraud and
credit risk • Administer billing and
payment for your purchases • Administer promotions,
contests, sweepstakes and rewards programs • Administer branded credit
cards • Comply with applicable law,
legal procedures, requirements, regulations and statutes PRINTSouth does offer some of
our services in connection with affiliated companies as well as other third
parties. Third party websites may have different privacy practices than
described in this Privacy Policy. We strongly encourage you to read the privacy
policies associated with third party websites as this Privacy Policy applies
only to the PRINTSouth Website, PRINTSouth’s services, and PRINTSouth’s
handling of Personal Information. Personal Information that you
provide to third party websites may be sent to PRINTSouth in order to deliver
the services you have requested. You can be assured that we will process
Personal Information that we receive from these websites in accordance with
this Privacy Policy. Choices for Personal
Information To further improve your
shopping experience, PRINTSouth partners with third party vendors to evaluate
how the Website is used and to provide continuous improvement for our services.
Like most websites, we use “cookies” for a variety of purposes to improve your
visits to the Website. Cookies are pieces of information that a website
transfers to the hard drive on your computer for record-keeping purposes. For
example, we use cookies to understand which web pages are visited, how often
they are visited, to remember you when you return to the Website, and to
generally make the Website more user-friendly. Most browsers are initially set
up to accept cookies. You may decide to reset your browser to refuse all
cookies or to notify you when a cookie is being sent. However, if you do decide
to refuse all cookies please be aware that some Website features and PRINTSouth
services may be unavailable or may not function properly. To opt out of PRINTSouth
advertising-related cookies, follow the links for our partners below: • Coremetrics: http://www.coremetrics.com/company/privacy.php#optout. •
Doubleclick: http://www.doubleclick.com/com/us/about_doubleclick/privacy/
Choices for Receiving
Promotional Material You may also decide to opt-out
of receiving promotional mail and/or email from PRINTSouth. Simply notify us of
this decision by one of these methods: • Follow the unsubscribe link
on any promotional email received from PRINTSouth • Send an email to us at info@printsouth.com
• Call us
toll–free at 1-800-221-2925 • Write to us at PRINTSouth 4205 S 96th Street Omaha, NE 68127 Please note that any opt-out
request sent via postal mail may take at least sixty (60) days to become
effective. You may still receive email or postal mail from other affiliated
companies and third parties if they have received your email or postal address
from sources other than PRINTSouth or as a result of their own transactions or
experiences with you. You will also continue to receive email or postal mail if
you request to hear from us again at a later date. Information Sharing In the normal course of
business PRINTSouth shares Personal Information with third parties. We do this
in the following, limited circumstances: • Personal Information is
provided to our subsidiaries, affiliated companies or other third parties for
the purpose of processing the information on our behalf. We require that these
parties agree to process this information based on our instructions and requirements
consistent with this Privacy Policy. • We may disclose Personal
Information as reasonably necessary to: (a) satisfy applicable law, regulation,
legal process or enforceable governmental request, (b) enforce applicable Terms
of Service, including investigation of potential violations thereof, (c)
detect, prevent or otherwise address fraud, security or technical issues, or
(d) protect against imminent harm to the rights, property or safety of
PRINTSouth, its customers or the public as required or permitted by law. • We may disclose a customer's
name, phone number, postal address and/or ordering information to carefully
selected third parties for marketing purposes so that they may notify
individuals of offers or services that may be of interest. We do not provide
credit card or other financial information for marketing purposes. • We may share with third
parties certain pieces of aggregated, non-Personal Information, such as how
many customers viewed a particular product or web page. Such information would
not identify you individually. • We may disclose and/or
transfer Personal Information to a third party in connection with a merger,
acquisition, or sale (including any transfers made as part of insolvency or
bankruptcy proceedings) involving PRINTSouth or its affiliated companies or as
part of a corporate reorganization, stock or asset sale, or other change in
corporate control. Information Security PRINTSouth processes Personal
Information for the purposes for which it was collected. The information is
processed in accordance with this Privacy Policy, any additional privacy
notices that may be associated with the service we are supplying, applicable
law, or your authorization or consent. PRINTSouth maintains reasonable
and appropriate standards to safeguard your Personal Information. When you
enter Personal Information that contains a Social Security Number, driver's
license number, or credit or debit card number at the designated and secured
sections of our Website, the information will be encrypted or encoded before it
is sent over the Internet. Personal Information that we collect and maintain is
subject to physical, administrative and technical controls that are consistent
with recognized industry standards. PRINTSouth processes Personal
Information on our servers in the United States of America and in other
countries. In some cases, we may process your Personal Information on a server
outside your own country in accordance with this Privacy Policy and applicable
law. Data Integrity PRINTSouth takes reasonable
steps to verify that the Personal Information we store and process is accurate,
complete and current. We also depend on our customers to update or correct
their online profiles and to contact us with changes in Personal Information
whenever necessary by one of the following means: • Send an email to us at info@printsouth.com • Call us toll–free at 1-800-221-2925 • Write to us at PRINTSouth 4205 S 96th Street Omaha, NE
68127 Unless otherwise required by
law or for legitimate business purposes, we will make good faith efforts to
correct or delete such data at your request when you notify us of an error or
change in your Personal Information. To prevent unauthorized changes to someone’s
Personal Information, we ask individual customers to positively identify
themselves before processing such requests. We reserve the right to charge
a small fee to process any request to update, correct or delete Personal
Information. We also may decline to process requests that require a
disproportionate technical effort, jeopardize the privacy of others, or would
be extremely impractical (for instance, requests concerning information
residing on backup tapes). Policy Enforcement PRINTSouth regularly reviews
its compliance with this Privacy Policy. Please feel free to direct any
questions or concerns regarding this Privacy Policy or PRINTSouth’s treatment
of Personal Information to us through the Website or by writing to us at the
email or postal mail address contained at the beginning of this document. If we receive a written
complaint, it is PRINTSouth’s policy to contact the complaining customer
regarding his or her concerns. We will investigate complaints promptly and
diligently to address your concerns and resolve any dispute quickly. What to do if you believe
someone has improperly used your personal data If you believe that someone has
improperly accessed or used your personally identifiable information supplied
to PRINTSouth or has made purchases at PRINTSouth that you did not authorize,
please contact us immediately. Here are some additional things
that you can do to protect yourself from identity theft if you think that your
Personal Information has been compromised: • Review Your Account
Statements – Carefully review your bank, credit card, and other account statements every month to
ensure that all of your account activity is valid. Report any questionable
charges promptly and in writing to the card or account issuer. • Check Your Credit Report –
Check your credit report periodically to ensure that all your information is
correct. You can obtain a free credit report once per year by visiting
www.annualcreditreport.com or by calling 877-322-8228. Carefully reviewing your
credit report can help you spot problems and address them quickly. If you have
any questions about your credit report or notice any inaccuracies, contact the
relevant consumer reporting agency promptly at the telephone number listed on
the report. • Fraud Alert – Consider
placing a fraud alert on your credit file. The fraud alert requests that
creditors contact you before opening any new accounts or increasing credit
limits on your existing accounts. You can place a fraud alert on your credit
file by contacting one of three consumer reporting agencies listed below. You
need to contact only one of the three agencies; the one you contact is required
by law to contact the other two. You will receive confirmation letters in the
mail and then will be able to order a credit report from each of the three
agencies, free of charge. The fraud alert will remain in your credit file for
at least 90 days. Equifax Experian TransUnion
P.O. Box 740241 P.O.
Box 9532 P.O.
Box 6790 Atlanta, GA 30374 Allen,
TX 75013 Fullerton,
CA 92834 800-525-6285 888-397-3742
800-680-7289
www.equifax.com
www.experian.com www.transunion.com • Consult the Federal Trade
Commission. For more guidance on steps you can take to protect your
information, you also can contact the Federal Trade Commission at www.ftc.gov/idtheft, or at 877-ID-THEFT (877-438-4338), or at the
Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue
NW, Washington, D.C. 20580. International Considerations
and Safe Harbor PRINTSouth is registered with
the U.S. Department of Commerce’s Safe Harbor Program and adheres to the US
Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security,
Data Integrity, Access and Enforcement. For California Residents)
Privacy Rights under California Civil Code
Sections 1798.83-1798.84 California Civil Code sections
1798.83-1798.84 give California residents the right to ask us for a notice
describing the categories of Personal Information we share with affiliated
companies or third parties for their direct marketing purposes. The notice will
identify the categories of information shared and will include a list of the
third parties and affiliates with which it has been shared, along with their
names and addresses. Please allow 30 days for a response. If you are a
California resident and would like a copy of this notice, please submit a
written request to the email or postal mail address contained at the beginning
of this document. Changes to this Privacy Policy
Please note that this Privacy
Policy may change from time to time. We will post any Privacy Policy changes on
this page and, if the changes are significant, we will provide a more prominent
notice. Each version of this Privacy Policy will be identified by its effective
date found at the top of this document. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at the email or postal mail address contained at the beginning of this document. |